Refunds and Returns Policy
Overview of Current Craving Refunds and Returns Policy
We take great care in preparing and packaging every order. As our products are freshly made food items, returns are not accepted for change of mind once an order has been prepared or dispatched.
This policy explains what happens if an order is damaged, incomplete, delayed, or missed at the point of delivery.
Cancellations and change of mind
Because our items are freshly prepared and perishable, orders cannot usually be cancelled or returned once production has started or once the order has been dispatched. This aligns with UK rules that limit cancellation rights for perishable goods.
If you need to amend an order, please contact us as soon as possible, and we will try our best to accommodate if preparation has not begun.
If your order arrives damaged or items are missing
If your order arrives damaged, incorrect, or with missing items, please contact us as soon as possible so we can resolve it quickly.
How to report an issue
- Call or message us using the contact details shown on our website
- Share your order number
- Share clear photos of the packaging and items (where relevant)
What we will do
Depending on the situation, we may offer:
- A replacement (where possible)
- A partial refund
- A full refund for the affected items
UK consumer law gives customers remedies when goods are faulty or not as described.
Missed deliveries
Local deliveries (Northamptonshire)
If we are delivering your order personally and you miss the delivery, we will contact you to rearrange it where possible. A re-delivery fee may apply depending on distance and scheduling.
Nationwide deliveries (other UK locations)
For deliveries arranged through third-party couriers such as Royal Mail, missed delivery procedures, re-delivery options, and any associated charges follow the courier’s process. Customers will need to use the tracking or delivery instructions provided by the courier.
If you need help understanding the courier update, contact us, and we will assist where we can.
Re-delivery and charges
- Local delivery: Re-delivery may be offered, and a reasonable re-delivery charge may apply.
- Courier delivery: Any re-delivery fees or re-routing fees are controlled by the courier and may be payable by the customer.
If the delivery driver needs additional assistance on arrival
If a driver requires additional help to complete delivery (for example, access issues, security gates, or difficulty locating the address), customers should respond promptly to calls or messages.
- For local deliveries, we may request guidance or a quick call to complete the drop-off smoothly.
- For courier deliveries, assistance requests are handled under the courier’s standard delivery procedure.
Delivery fees
Delivery fees are shown on the website during checkout and may vary depending on the delivery address and order details. Delivery availability across the UK is stated on our website.
If you believe the delivery fee is incorrect for your location, contact us, and we will review it with you.
Refund processing times
If a refund is approved, we process it back to the original payment method. Refunds are issued without undue delay and typically within 14 days from approval, in line with UK requirements.
Contact us
For any delivery issue, damage report, or order query, please contact us at info@currentcravings.co.uk, call us, or fill out the contact us form.